- FAQ -

• 1. What is Shared-house.com?
  This website offers visibility of rent opportunities of holiday homes as well as tool to manage the occupancy planning.
  
  - To owners or people in charge of holiday homes, it offers a booking calendar to manage the occupancy and rental ads for free. 
  
  - To renters of holiday homes it offers the option to see the offer/availability of rental holiday homes and submit reservation or information requests.
  
  - To people authorized to occupy the holiday home (shared for family reason or group) it offers the option to see the availability and submit a reservation request. 
  
  
  Registration and utilization are both free of charge, including the publishing of a rental offer on-line, if desired (this generally carries a fee on other sites). In addition to this, the site contains a workflow generator, which allows the users to request information or place reservation enquiries (renters and authorized people) and to process incoming requests (owner/manager). If there is a new event (request/reservation confirmation) the workflow system informs you automatically by sending an e-mail.
• 2. What is the workflow?
  This is the additional functionality relative to other sites or on line agendas!
  
  The workflow generator allows the users to request information or place reservation enquiries (renters and authorized people) and to process incoming requests (owner/manager). If there is a new event (request/reservation confirmation) the workflow system informs you automatically by sending an e-mail.
  
  The workflow uses the profile of the users relative to the holiday home. Based on this profile it determines what e-mail to send to which person. E.g. a reservation enquiry is sent to the owner(s). He/she can accept or refuse the request. The system then sends automatically an e-mail to the initiator of the request.
  
  
• 3. Why should I become a member?
  You can participate free of charge by registration on the site or after receiving an invitation to register from a member. 
  
  There are 3 profiles of users on www.shared-house.com
  
  - the owner/person authorized by owner(s)
  He can execute all actions: Describe the object (house / apartment and its specifications / environment), make a link with the pictures of the object, determine the rent rates, decide whether or not to show the advertisement on-line. He can also authorize others to execute his tasks or just give them the simple user profile. He receives requests for information / reservation enquiries from other users or owners of the holiday home.
  
  - the simple user: this profile is attached to a holiday home (on invitation by someone with a owner profile) and therefore can see it even if it is not on-line. He can place information requests or reservation enquiries which are then sent to the owner of the holiday home.
  
  - the holiday maker profile (default profile): this profile is not attached to a specific holiday house. He is authorized to see only the advertisements which the owners place on-line. He can place information requests or reservation enquiries which are then sent to the owner of the holiday home.
  
• 4. I got a reservation enquiry. What should I do?
  The workflow system has generated the e-mail automatically.  The reservation enquiry is one of the statuses which can apply to a "stay" (or occupancy period). The "stays" and their statuses enable you to manage the occupancy planning of your holiday home.
  The stays can have several statuses:
  - Pending request for information
  - Request for information answered
  - Pending reservation enquiry
  - Reservation confirmed
  - Reservation refused
  - Cancelled
  
  
  The workflow system determines depending on your profile relative to the holiday home, the actions that can be taken.
  
  
• 5. It is free. How do you make money with it?
  Well, we do not make much money at the moment ... The idea is that once the site will be popular, advertising, referral programs and premium options with a small charge will generate money.
• 6. There is not enough visits on my advertisement. How can I get more people to see it?
  Try our "Booster" option.